Question 1

What is the Yorkstone Supplies Quality Guarantee?

Accepted Answer

The Quality Guarantee is our promise that every product we supply is genuine, premium Yorkshire stone that will keep its character and performance for decades. It marks each order as the real deal: hand-selected from our Yorkshire quarry partners, finished by skilled stonemasons, and backed for life. We have produced outstanding stone in partnership with the best quarries in Yorkshire for over ten years, and this guarantee is how we give every customer complete peace of mind.

Question 2

Is the Quality Guarantee unique to Yorkstone Supplies?

Accepted Answer

Yes. Yorkstone Supplies is the only York stone supplier to offer a lifetime guarantee of this kind. We can stand behind it because we work exclusively with the best quarries in Yorkshire, supplying genuine, premium-quality stone alongside five-star service. If you ever have a concern about the quality of stone we have supplied, our team is here to put it right.

Question 3

What does the lifetime guarantee on York stone cover?

Accepted Answer

Our lifetime guarantee covers the authenticity and quality of the York stone we supply: that it is genuine Yorkshire stone and will not lose its structural integrity or essential character through normal outdoor use. Natural stone is meant to weather, so colour mellowing, surface patina and the variation between pieces are features of the material, not faults. If stone we supplied ever fails on quality grounds, get in touch and we will assess it and make it right.

Question 4

How do I make a claim under the Quality Guarantee?

Accepted Answer

To make a claim, contact our team with your order details and a description of the issue, including photographs of the affected stone where possible. We will review your claim, advise on the next steps, and arrange any inspection or remedy needed. Keeping your order confirmation makes the process quicker, so it is worth holding on to it after delivery.

Question 5

Does the guarantee transfer if I sell my home?

Accepted Answer

The guarantee relates to the quality of the stone we supplied rather than to a single owner, so genuine quality concerns can still be raised after a property changes hands. To help us deal with a claim from a new owner, keep the original order confirmation with the property records. If you are buying or selling a home with our stone in place, contact our team and we can talk you through what is covered.

Question 6

Is reclaimed York stone covered by the Quality Guarantee?

Accepted Answer

Yes, reclaimed York stone we supply is genuine Yorkshire stone and is covered, but its guarantee reflects the nature of the material. Reclaimed stone is salvaged from historic sites with decades of weathering, wear and patina already worn in, so variation in colour, thickness, edges and surface is part of its character rather than a defect. We guarantee it is authentic, sound reclaimed York stone; the antique character it arrives with is exactly what makes it so sought after.