Question 1

Can you recommend a stone landscaper near me?

Accepted Answer

Yes, we can often point you towards an experienced landscaper in your area. We work with installers across the UK, and once you have placed an order we can help connect you with a suitable local specialist where one is available. If you would like a recommendation before you buy, just get in touch and tell us your postcode and the type of project you are planning, and our team will do their best to help.

Question 2

How do I contact Yorkstone Supplies?

Accepted Answer

You can contact Yorkstone Supplies by phone, email or the contact form on our website. Whether you have a question about a product, need help placing an order, or want advice on the right stone for your project, our team is happy to help. Head to our contact page for the quickest way to reach us, and we will get back to you as soon as we can.

Question 3

What are your opening hours?

Accepted Answer

Our team is available during standard UK business hours, Monday to Friday. The website is open 24/7, so you can browse our York stone ranges, see live pricing and place an order at any time. If you contact us outside working hours, leave a message or use the contact form and we will reply on the next working day. For our current opening times, please see our contact page.

Question 4

How do I track my order?

Accepted Answer

We will keep you updated on your order by email after you have placed it. Once your order is confirmed, you will receive an approximate lead time, and we will contact you again to arrange your delivery as it gets closer. If you would like an update at any point, simply get in touch with our team quoting your order number and we will let you know the latest status.

Question 5

What is your returns policy if my stone arrives damaged?

Accepted Answer

If any of your stone arrives damaged or is not what you ordered, please contact us as soon as possible so we can put it right. Natural York stone varies in colour, texture and markings, which is part of its character rather than a fault. We ask that you check your delivery on arrival and let us know straight away if there is a problem. Get in touch with our team and we will talk you through the next steps.

Question 6

How do I get a quote for my project?

Accepted Answer

You can get a quote for bespoke pieces or larger quantities by contacting our team with the details of your project. Standard paving is priced per square metre and shown live on each product page, including and excluding VAT, so you can see costs instantly. For made-to-order, bespoke or trade quantities, send us your sizes, quantities and any drawings and we will prepare a tailored quote for you.

Question 7

Can I order a sample of York stone before buying?

Accepted Answer

If you would like to see and feel our York stone before committing to a full order, please contact our team to ask about samples. Because every range has its own colour, texture and natural variation, viewing a sample can help you choose the right stone for your project. Get in touch with the range or product you are interested in and we will let you know what we can arrange.

Question 8

How do I make a complaint?

Accepted Answer

If something has not gone as expected, please contact us and we will do everything we can to resolve it. We take all feedback seriously and want every customer to be happy with their York stone and the service they receive. The quickest way to raise a concern is through our contact page or by phone, giving us your order number and details of the issue so we can look into it for you.

Customer Care