Question 1

What is York stone?

Accepted Answer

York stone is a hard-wearing natural sandstone quarried in Yorkshire and used for paving, walling, steps and building work. Formed over millions of years, it is prized for its warm, earthy colours and exceptional durability, which is why it has paved gardens, historic buildings and even the streets of London for centuries. Genuine York stone is sold either as newly quarried stone or as reclaimed stone with decades of weathered character. Both are natural British stone, not a man-made or imported substitute.

Question 2

How fast can I get my York Stone order?

Accepted Answer

Delivery times depend on the product: in-stock items can usually be dispatched within a few days, while made-to-order and bespoke stone takes longer (typically around two weeks, sometimes more for complex pieces). We do not offer next-day delivery. As soon as you place your order we'll confirm an approximate lead time, then follow up by email with your delivery details once everything is scheduled.

Question 3

Do you offer trade discounts?

Accepted Answer

Yes. Yorkstone Supplies offers product discounts to trade customers through a dedicated trade account. We have supplied builders, landscapers and stonemasons with genuine Yorkshire stone for over a decade, and a trade account is the simplest way to get a better price on the stone itself. Discounts apply to products and grow with the volume you order. Delivery is charged separately and at the same rates as any other customer.

Question 4

What is the Yorkstone Supplies Quality Guarantee?

Accepted Answer

The Quality Guarantee is our promise that every product we supply is genuine, premium Yorkshire stone that will keep its character and performance for decades. It marks each order as the real deal: hand-selected from our Yorkshire quarry partners, finished by skilled stonemasons, and backed for life. We have produced outstanding stone in partnership with the best quarries in Yorkshire for over ten years, and this guarantee is how we give every customer complete peace of mind.

Question 5

How do I care for and maintain York stone?

Accepted Answer

York stone needs very little maintenance — it is extremely durable and weathers beautifully on its own, but a few simple steps keep it looking its best. When it is first laid, a clear breathable stone sealer improves grip and reduces staining, which is especially worth doing under overhanging trees or shrubs. After that, an occasional gentle wash every few months lifts dirt and keeps the surface fresh. Take care around the mortar joints — a high-pressure jet can blast out pointing and weaken the bonds, so we don’t recommend power washing dry stone walling. If you’d prefer your stone to age and darken naturally, simply leave it and let the weather do the work.

Question 6

How do I contact Yorkstone Supplies?

Accepted Answer

You can contact Yorkstone Supplies by phone, email or the contact form on our website. Whether you have a question about a product, need help placing an order, or want advice on the right stone for your project, our team is happy to help. Head to our contact page for the quickest way to reach us, and we will get back to you as soon as we can.

Question 7

Is the Quality Guarantee unique to Yorkstone Supplies?

Accepted Answer

Yes. Yorkstone Supplies is the only York stone supplier to offer a lifetime guarantee of this kind. We can stand behind it because we work exclusively with the best quarries in Yorkshire, supplying genuine, premium-quality stone alongside five-star service. If you ever have a concern about the quality of stone we have supplied, our team is here to put it right.

Question 8

Is your stone genuine York stone?

Accepted Answer

Yes — every product we supply is genuine, natural Yorkshire stone, quarried directly from premium quarries across Yorkshire. We never sell imported sandstone or man-made imitations dressed up as York stone. Our range covers both newly quarried stone and reclaimed York stone, and all of it is authentic British stone.

Question 9

How do I clean York stone, and what is the best York stone cleaner?

Accepted Answer

The best way to clean York stone is with warm water, a stiff brush and a pH-neutral stone cleaner — harsh acids and bleach can damage natural stone and discolour the surface, so avoid them. For most patios, a regular sweep plus an occasional gentle wash is all that’s needed to keep the stone looking fresh. If you use a pressure washer, keep it on a low setting and a sensible distance from the surface, and work carefully around the mortar joints so you don’t blast out the pointing. Always follow the cleaning guidance for your specific range, which you’ll find in the Installation Guide on the product page.

Question 10

How do you lay York stone paving?

Accepted Answer

Lay York stone paving onto a full mortar bed over a compacted sub-base, leaving a consistent joint gap between each flag, then point the joints once the bed has set. In short: excavate and compact the sub-base, lay a 4:1 sharp sand and cement bedding mortar around 40–50mm thick, then bed each slab solidly (a full bed, not five dots of mortar) with a slight fall for drainage. Because riven, sawn and reclaimed ranges vary in thickness and recommended joint width, follow the step-by-step Installation Guide on the product page for the exact range you have chosen.

Question 11

How do I open a trade account with Yorkstone Supplies?

Accepted Answer

You can open a trade account by completing our short trade application online. Tell us about your business and the kind of projects you supply, and our team will set up your account so your trade product discount is applied to future orders. There is no charge to apply, and once your account is active you can order genuine Yorkshire stone at trade prices straight away.

Question 12

What delivery options are available?

Accepted Answer

We deliver across the UK using three options: tail-lift pallet courier (standard), Hiab courier and articulated lorry. Tail-lift pallet delivery is the standard method and unloads kerbside. Hiab and artic deliveries can place your stone more precisely or suit difficult access, and both carry an additional cost, which you select when ordering. Delivery is charged on every order, and someone must be present at the address to receive it.

Question 13

How do I track my order?

Accepted Answer

We will keep you updated on your order by email after you have placed it. Once your order is confirmed, you will receive an approximate lead time, and we will contact you again to arrange your delivery as it gets closer. If you would like an update at any point, simply get in touch with our team quoting your order number and we will let you know the latest status.

Question 14

Can I lay York stone paving myself?

Accepted Answer

Yes, a confident DIYer can lay York stone paving, provided you prepare a proper sub-base, lay each slab on a full mortar bed and allow for drainage falls. The natural variation in colour, thickness and edge profile is part of York stone's character, so it pays to set the flags out dry first and mix slabs from different pallets for a balanced finish. Larger or thicker flags are heavy, so plan for safe lifting. If you'd rather have it laid professionally, we can introduce you to vetted landscapers once you've ordered. Each range's Installation Guide on the product page walks you through the process.

Question 15

How do I calculate how much stone I need?

Accepted Answer

Use the built-in quantity calculator on any product page — enter your area's dimensions and it works out exactly how much York stone to order. Choose the calculator that matches your project (paving by m², walling, or by the tonne), type in your measurements, and it returns the quantity to add to your basket. If your layout is awkward or you'd like a second pair of eyes, our team can check your measurements before you buy.

Question 16

Is all your York stone from Yorkshire?

Accepted Answer

Yes — every piece of our York stone is quarried in Yorkshire, in and around the Bradford area. Over the past decade we have partnered with the finest quarries in the county so we can offer the very highest-quality York stone to customers nationwide. Nothing in our range is imported or quarried outside Yorkshire.

Question 17

How much does York stone cost per m²?

Accepted Answer

York stone paving is priced per square metre, and the live price — shown both including and excluding VAT — is displayed on every product page. Prices vary by range, finish and thickness, so the simplest way to see the cost per m² for the stone you want is to open its product page. For bespoke pieces or large quantities we provide a tailored quote. Delivery is charged separately on all orders.

Question 18

What colour is York stone?

Accepted Answer

York stone ranges from warm buff and golden tones through to soft greys, browns and silvery hues, often with subtle natural banding and iron-rich markings. The exact colour depends on which Yorkshire quarry the stone came from, as each seam has its own character. New stone tends to look lighter and brighter, while reclaimed and aged stone carries deeper, weathered tones. Whatever the shade, York stone mellows and darkens gently as it ages outdoors.

Question 19

How much does delivery cost?

Accepted Answer

Delivery is charged on every order — we don't offer free delivery. The cost depends on your delivery address, the quantity of stone and the method you choose: standard tail-lift pallet delivery is the most economical, while Hiab and articulated-lorry deliveries cost more because of the extra equipment and handling involved. Your delivery cost is calculated and shown at checkout before you pay, so there are no surprises.

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