Help & Advice
If you’re looking for help or advice on anything from products, ranges, quarries, delivery, help with measuring, trade benefits and anything else in between, hopefully we have an answer for you below! If you can’t find the answer you’re looking for, please do send us a chat via web chat, call us on 01483 930 104, or email us on firstname.lastname@example.org.
What is York Stone?
York Stone is a variety of sand stone that has been quarried in the Yorkshire area for hundreds of years for use in domestic gardens and historic and commercial buildings. Well known for its hard wearing and durable qualities, York Stone has been used in a variety of building, construction and landscaping projects for many years. You will even find York Stone on the streets of London where it has been used on pavements for hundreds of years, it’s attractive qualities in addition to being extremely durable in high traffic areas makes it a great choice.
View our full York Stone range here.
Is your stone genuine Yorkstone?
Our full Yorkstone product range is genuine natural British stone that has been quarried directly from multiple premium exclusive quarries across Yorkshire. View our full York Stone range here.
Is your full York Stone product range from Yorkshire?
Yes. Over the past 10 years, we have carefully selected and partnered with the best quarries in Yorkshire. This allows us to offer the most premium quality Yorkstone to our customers. Browse our full York Stone range here.
Will my stone come directly from a quarry?
All our York Stone is quarried at multiple hand selected quarries across Yorkshire. If you require extra masonry, our expert stonemasons do this on site in Yorkshire. Your order will be shipped directly from our Yorkshire quarries to your door!
Why choose Yorkstone over cheaper alternatives?
Yorkstone has many benefits and is favourited by landscapers across the country. For almost 200 years, Yorkstone has been the nation’s favourite choice of paving stone.
With a proven record of durability, longevity, strength and slip resistance, Yorkstone is an excellent choice when it comes to long lasting luxury outdoor paving.
There are many cheaper alternatives on the market that are imports from countries such as China, Spain, Italy etc. These alternatives are cheaper for a reason, and you will be compromising on the quality, durability, longevity and strength of the stone.
We are very proud of our British heritage here at Yorkstone Supplies as well as supporting British quarry workers and helping to reduce carbon emissions.
View our full York Stone range here.
Do you offer discounts to trade customers?
Yes, we have been selling to trade customers for over 10 years and have recently introduced our Trade account where you can now benefit from exclusive benefits and discounts. Trade discount varies depending on the amount you order with us. Apply for a trade account today and start taking advantage of the exclusive discounts and great benefits!
Do you make bespoke stone pieces?
Our highly skilled stonemasons can create anything and everything using Yorkstone.
We offer a wide range of bespoke options, from masonry services such as bullnosing and chamfering, to creating bespoke fireplaces and gate pillars.
Some bespoke options are available for you to buy online, but for the more complex pieces we will require a specification and/or drawings which you can attach to a web chat or email to email@example.com.
See our range of bespoke natural stone here.
What are the differences in the stone ranges?
We have a large range of Yorkstone products for you to choose from. Our ranges of stone are based on which quarry the stone is sourced as each quarry has different stone. See our full range here.
We are the largest York Stone supplier in the UK and have built up a great product range over the past 10 years, offering various stone types, colours, textures and sizes. If you need further assistance from our expert team on choosing the right stone for your project, please contact us.
Do you have any advice when it comes to choosing what material to use for my project?
Our advice when looking for which product to use for your project is, always do your research! There are certainly cheaper alternatives within the marketplace but these include the likes of Indian paving which is brittle, not suitable for our UK climate, easily breakable and so on. Not to mention the carbon emissions when importing from India, as well as the child labour unfortunately involved. York Stone however is prized for its high durability and quality, there is York Stone street paving across half of the UK laid more than 100 years ago which is still in great condition. Genuine York Stone is in high demand and the value of it is also ever increasing, due to it becoming harder to obtain. As the saying goes, you get what you pay for!
Can I order a sample before I purchase the stone?
We provide a 100 x 100 free sample on our full product range of which you can expect delivery within 2 working days from your sample request.
To avoid the delays of a sample, we have worked really hard to provide our customers with as much information as possible in order to help them with the decision of choosing the right Yorkstone for them. Each product offers images of the stone close up, 3D imagery and what it will look like once laid/installed. Our team are on hand to help with any questions via Webchat along the way. To place a sample order, click here.
Do you have images of previous projects?
We have supplied Yorkstone for some amazing projects over the past 10 years! Check out our Case Studies page to have a look through the projects and gallery, you won’t be disappointed!
Where are you based?
Our office and yard is based in Cranleigh, Surrey with a showroom where you can view our York Stone in the flesh. To book an appointment, please contact us.
Yorkstone Supplies has been operating for the past 10 years and we’ve loved every second of watching our business grow and grow!
Our journey has been amazing and our mission has always been to provide our customers with premium quality Yorkstone along with 5* customer service.
What is the lead time on my order?
Lead times vary depending on your product choice, some products are available for next day delivery if stocked, some products are made to order and then bespoke pieces vary depending on the amount of work involved and the complexity of the piece. If you are looking for stocked products, please contact us to chat through your requirements.
We will provide you with an approximate lead time upon placing your order. We will then send you a follow up email with all lead time and delivery details.
What if I’m not happy with the quality of the stone?
We recently introduced our Quality Guarantee which is exclusive to Yorkstone Supplies. We only partner with the most premium quarries across Yorkshire and have done for over 10 years. We stand by our premium quality Yorkstone, and so if you’re not happy with the quality on arrival, we will replace the stone for you. Please note, you must contact us as soon as the delivery arrives and notify our team that you are unhappy, should this ever happen.
Do you recommend any landscapers in my area?
We have partnered up with landscapers all across the UK. So once you’ve placed your order online with us, you’ll then be able to search for landscapers local to your area that come recommended by us. Our team have handpicked all the landscapers that we recommend based on customer reviews, previous job and their quality. Contact us for further information.
What delivery options do you offer?
We offer 3 delivery options here at Yorkstone Supplies. The delivery type will depend on your order and requirements. The options are pallet courier, hiab courier and arctic courier.
We deliver Nationwide using our trusted partnered couriers. Our standard delivery is a pallet courier, delivery is free of charge on all orders over £1,500. When placing your order, please specify if you require hiab or artic, both at an additional cost.
Please note that we require someone to be present upon delivery.
To find out more about our delivery, click here.
Do you do Next Day Delivery?
We offer Next Day Delivery on stocked items if you place your order before 10.30am. Please note that we would have to check if your postcode is eligible for our express delivery service.
To find out more about our delivery, click here.
Should I use mortar, grouts or any other alternative when laying my stone?
It is a personal preference, however, mortar weathers with the stone which looks better and ages together overtime. Whereas grout tends to stay pristine for longer, which can look slightly odd when the stone has been laid for some time.
For further assistance, please contact us.
Do you buy reclaimed Yorkstone?
We’re always looking to buy authentic reclaimed Yorkstone. Please contact us to discuss further.
Where can I read your Terms & Conditions?
Please see our full Terms & Conditions here.