Yorkstone Supplies

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Returns Policy

OUR RETURNS POLICY

We hope you are fully satisfied with your product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure.

Customer Returns: 

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 (seven) working days from the day after you receive your goods.

No right of cancellation, refund or return exists under the Consumer contracts 2014 (Distance Selling) Regulations once you have used, unless the product is defective and you are returning it for this reason.

 

We ask that you take reasonable care when handling the Goods and return the Goods to us unopened, unused and in their original packaging. Goods can only be returned without packaging if they are defective.

On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

If you are returning your product because it is defective, please state the defect or defects.

Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately, we will be unable to issue a refund where the product is in an incomplete state.

If the original packaging surrounding the product has been damaged or destroyed, we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed, you should ensure that the returned product is adequately packed for shipment back to us.

 

Excess Product:

Due to the batch variation, which is inherent to natural stone, we operate a selected returns policy where product is over ordered. Acceptance of return of goods is at our discretion.

It should be noted that any surplus slabs are worth keeping as they will be from the same batch as your original material and can be utilised should any damage occur after the paving has been installed.

Should you wish to return any excess product, please contact us to discuss in advance of making any arrangements.
Cost of Return:

 

You are responsible for paying any postage or shipping costs incurred when returning the product.

We will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

 

If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

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Registered office Unit 14, Phoenix House, Littlemeads Industrial Estate, Alfold Road,Cranleigh, GU6 8ND

Company registration number 9161800 VAT no. 163491208